IMPORTANT CONTACT INFORMATION FOR SERVICING:
PRIOR TO TRANSFER OF SERVICING
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Payment Mailing Address
(1st Payment and Servicing Transfer Letter)
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Cornerstone Home Lending
Attn: Loan Servicing
1177 West Loop South, Suite 700
Houston, TX 77027
877-461-1819
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Hazard and Flood Mortgagee Clause
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Cornerstone Home Lending
C/O Central Loan Administration & Reporting
P O Box 202028
Florence, SC 29502-2028
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PMI Insurance Mortgagee Clause
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Cornerstone Home Lending
C/O Central Loan Administration & Reporting
P O Box 77412
Ewing, NJ 08628
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AFTER TRANSFER OF SERVICING
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Payment Mailing Address |
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By Property State |
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California, Alaska, Arizona, Colorado, Idaho, Montana, |
P O Box 54040 |
Nebraska, New Mexico, Nevada, North Dakota, |
Los Angeles, CA 90054-0040 |
Oregon, South Dakota, Utah, Washington, Wyoming |
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All other States: |
P O Box 11733 |
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Newark, NJ 07101-4733 |
- CUSTOMER SERVICE PHONE NUMBER: 866-861-2639
- EMAIL: [email protected]
- HOURS OF OPERATION: Monday through Friday, 7:30 AM – 5:00 PM CST
- BORROWER WEBSITE: WWW.HOUSELOAN.LOANADMINISTRATION.COM
- CORRESPONDENCE: Cornerstone Home Lending, Attn: Loan Servicing, 1177 West Loop South, Suite 700, Houston, TX 77027
Monthly Billing Statements are generated upon application of payments.
Payment Options |
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Fee |
E-Pay (Online payment) |
www.houseloan.loanadministration.com |
$- |
OVERNIGHT:
425 Phillips Blvd
Ewing, NJ 08618 |
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Phone payment |
866-861-2639 |
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*When assisted by a Customer/Member
Service Representative |
Monday - Friday, 7:30 am - 5:00 pm CST |
$5.00 |
*IVR pay by phone |
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ACH (Automatic Draft) |
Sign up required |
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Budget Drafting - Form attached (Similar to Bi-Weekly) |
Sign up required / One time sign up fee |
$5.00 |
- CORNERSTONE MERS ID: 1001770
FAX NUMBER FOR VOMS 1-609-718-4889 (Please include a borrower’s authorization for 24 hr turn time)
FAX NUMBER FOR PAYOFF REQUESTS: 1-877-772-9633
FAX NUMBER FOR TAX BILLS: 1-801-284-4680
FAX NUMBER FOR INSURANCE BILLS: 1-843-413-7133
- Loss Draft Procedures (Hazard Insurance Claims for Loss) - Current threshold for the immediate release of funds with the receipt of a Mortgagor’s Affidavit, copy of the Insurance Loss Claim Adjustment and a good payment record (2 or less late payments over 12 month period) is $10,000.00. Over $10,000.00 claim funds are placed in a Restricted Escrow account and funds disbursed on a percentage of work in place verification process. Please forward all information and/or checks received via overnight mail to Loan Servicing.
Claims via Overnight Mail:
1323 Celebration Blvd.
Florence, SC 29501
Attn: Loss Draft Claims
ESCALATION CONTACT INFORMATION FOR CORRESPONDENTS ONLY:
GENERAL RECAST PROCEDURES (Contact Servicing for most current policy and agency
designation – FHLMC, FNMA)
FHLMC (Freddie Mac)
- Principal Curtailment must be posted on or before the 10th of the month
- Minimum amount $10,000 (contact Servicing for possible exceptions)
FNMA (Fannie Mae)
- Waiting period of two calendar months, after principal curtailment is posted, before payment can be re-cast
- Minimum amount $10,000 (no exceptions)
Government Loans
LOSS DRAFT PROCEDURE
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