We love making homeownership easy.

Have questions or need assistance? We’re happy to help! Here are a few ways to contact Cornerstone Customer Care:

• Message with us at CHLServicing.com or the Cornerstone Home Lending app
• Call 866.500.0756
• Email us

Hours of operation:
Monday – Friday, 6:00 am - 6:00 pm (MT)
Saturday 8:00am – 12:00pm (MT)

Payments

• Online via our website or mobile app
• Call Customer Care
• Set up autopay (recurring monthly ACH drafts) online or by phone
• Call to set up budget drafts (recurring ACH drafts every 14 days)
• Mail a check with the coupon on your billing statement to:
  
  Cornerstone Home Lending
  PO Box 660217
  Dallas, TX 75266-0217

Overnight funds should be mailed to the following address:

Cornerstone Home Lending
10800 E Geddes Ave
Suite 100
Englewood, CO 80112

Payoff requests

• Online: Log into your account at CHLServicing.com or the Cornerstone Home Lending app. Go to Payment and find the section titled Loan payoff to generate a quote. You may also message with us if you need assistance—go to Account Management and click Messages.
• By phone: 866.500.0756
• Email us

Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and receive a bill from your taxing authority, please send the tax bill to us:

• By mail:
  Cornerstone Home Lending
  PO Box 2505
  Covina, CA 91722
• Fax: 626.667.6419
• Email: [email protected]

Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us:

• By mail:
  Cornerstone Home Lending
  PO Box 2505
  Covina, CA 91722
• Fax: 626.667.6419
• Email: [email protected]

Homeowner’s Insurance
If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us:

• Online (it’s quick and easy!): www.ihaveinsurance.com/cornerstone
• By mail:
  ISAOA / ATIMA
  PO Box 961254
  Fort Worth, TX 76161

Insurance Claims
Have an insurance claim? First, contact your insurance company to file a claim and then begin the claims process with Cornerstone by calling 833.253.1133. You will then be able to check the status of your claim at www.propertyclaimcenter.com.

Attn: Loss Draft Department
PO Box 29985
Phoenix, AZ 85038-9985
833.253.1133
[email protected]

Requests for Information, Notices of Error or Qualified Written Requests
Mail to:
Cornerstone Home Lending
PO Box 3398
Englewood, CO 80155

General Inquiries
Mail to:
Cornerstone Home Lending
PO Box 4638
Englewood, CO 80155